Problem
01.
Every missed or poorly handled call can mean a frustrated customer, a delayed request or a lost opportunity.
1
02.
When your team is busy, customers are left on hold, calls go unanswered and simple requests take longer than they should.
2
03.
Handling more calls traditionally means hiring more people, adding shifts and increasing operating costs.
3
01.
We use your approved FAQs, product information, service information and business documents to prepare Knovo AI to answer customer questions accurately.
DLP configures your voice agent, call routing and the required integrations for your business.
03.
Customers call your business and speak naturally with the AI agent. Depending on your setup, Knovo AI can answer questions, collect information, qualify enquiries, book appointments or handle other routine requests.
Advanced deployments can also make outbound calls for reminders, follow-ups and campaigns.
04.
When a conversation requires human attention, the call can be transferred to the appropriate person or team.
Features
Stay available outside normal working hours without keeping an entire call centre team on shift.
Knovo AI is designed to listen and respond conversationally, creating a more natural experience than traditional recorded phone menus.
Connect Knovo AI to your approved business information so customers can quickly get answers to common questions.
Connect Knovo AI to your approved business information so customers can quickly get answers to common questions.
Go beyond answering questions. Knovo AI can support appointment booking, lead qualification, customer information collection and other business workflows.
Track calls and outcomes through call reporting, with more detailed analytics available for advanced deployments.
Pricing
What is Knovo AI?
Can Knovo AI answer calls when my office is closed?
Can Knovo AI transfer a customer to a human agent?
Can Knovo AI connect to our CRM?
Can Knovo AI make outbound calls?
