Privacy Policy

1. Who We Are

DLP Africa is a digital communication technology company providing business communication, customer engagement, messaging, automation, and support solutions.

Our services may include bulk SMS, WhatsApp chatbot solutions, USSD, CRM, IVR, call centre solutions, SIP trunking, and related communication tools.

2. Information We Collect

We may collect personal and business information when you interact with us.

This may include:

• Name

• Company name

• Job title

• Email address

• Phone number

• Business location

• Service interest

• Message or inquiry details

• Billing or payment-related information

• Account registration details

• Technical support information

• Communication history with our team

We may also collect technical information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referring website

• Click activity

• General location information

• Cookies and tracking data

3. How We Collect Information

We may collect information through:

• Website contact forms

• Demo request forms

• Quote request forms

• WhatsApp messages

• Phone calls

• Email communication

• Account registration

• Customer support interactions

• Product usage

• Marketing campaigns

• Analytics tools

• Cookies and similar technologies

4. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Provide product information

• Prepare proposals or quotations

• Deliver requested services

• Set up customer accounts

• Provide technical support

• Process payments and invoices

• Improve our website and services

• Send service updates

• Send marketing communication where permitted

• Measure campaign performance

• Prevent fraud, abuse, or unauthorised access

• Comply with legal and regulatory obligations

5. Marketing Communication

Where permitted, we may use your contact details to send information about our products, services, offers, events, or updates.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

We do not support unsolicited spam or unlawful messaging.

6. Use of Cookies and Tracking Technologies

Our website may use cookies, tags, pixels, analytics tools, and similar technologies to improve user experience and measure website performance.

These tools may help us understand:

• Which pages users visit

• How users interact with the website

• Which campaigns bring visitors to the website

• Whether users complete actions such as form submissions or button clicks

We may use tools such as Google Analytics, Google Ads conversion tracking, or similar platforms to measure advertising performance.

You can control cookies through your browser settings.

7. Google Ads and Conversion Tracking

We may use Google Ads tools to understand how users interact with our website after clicking an ad.

This may include tracking actions such as:

• Contact form submissions

• WhatsApp button clicks

• Phone call clicks

• Demo requests

• Sign-up actions

• Page visits

This helps us measure campaign performance and improve our advertising.

Google requires the landing page and display URL to share the same domain, and landing pages should be relevant to the ad users who clicked.

8. How We Share Information

We do not sell personal information.

We may share information only where necessary with:

• Service providers

• Telecom partners

• Technology vendors

• Cloud hosting providers

• Payment processors

• CRM or support platforms

• Regulatory authorities where required by law

• Professional advisers where necessary

These parties are expected to handle information securely and only for the purpose for which it was shared.

9. Data Security

We take reasonable technical and organisational steps to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet-based service is completely secure. Users are encouraged to protect their own account credentials and notify us of suspected unauthorised activity.

10. Data Retention

We keep personal information only for as long as necessary to:

• Provide services

• Respond to enquiries

• Maintain business records

• Meet legal or regulatory obligations

• Resolve disputes

• Prevent fraud or misuse

• Improve our services

When information is no longer required, we may delete, anonymize, or securely store it according to our internal policies and applicable laws.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request that we stop sending marketing communication

To exercise these rights, please contact us using the details provided below.

12. Customer Data Processed Through Our Services

Where customers use DLP Africa platforms to communicate with their own customers, the customer is responsible for ensuring that they have the right consent, permission, or lawful basis to use that data.

DLP Africa may process such data only to provide the agreed service, support delivery, maintain systems, prevent misuse, or comply with legal requirements.

Customers must not use DLP Africa services to send unlawful, misleading, fraudulent, or unauthorised communication.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those third-party services before providing personal information.

14. Children’s Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

15. International Data Transfers

Some of our service providers or technology partners may process data outside Ghana. Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with applicable privacy requirements.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after updates means you accept the revised Privacy Policy.

17. Contact Us

For privacy-related questions, requests, or complaints, please contact us:

DLP Africa
3 Golden St, Tse Addo, Accra
Email: support@dlp.africa
Phone: +233 302 208 046 / +233 242 436 889
Website: https://dlp.africa/